Ahmed Eid

Call Center Agent

El Beheira, Egypt.

About

Business student with a fluent command of English and prior experience in Data Entry. Skilled in Microsoft Excel and active listening. Seeking a Customer Service role

Experience

Freelance Data Entry & Quality Assistant (Remote)

Egypt| –

Data Auditing & Quality Control: Reviewed and audited e-commerce product listings (apparel, retail) to detect and fix image pixelation and mismatched data

Weekly Reporting: Prepared and finalized weekly operational and performance reports for multiple business accounts.

Ad-Hoc Task Management: Handled diverse tasks and assignments under an hourly-based system, consistently delivering on time

Education

Damanhour University

Beheira, Egypt
–
Bachelor's Degree Business Administration (English Section)

Languages

English

Skills

Negotiation Skills

Conflict Resolution, Problem-Solving, Stakeholder Management.

Effective Communication

Verbal Communication, Written Communication, Customer Interaction.

Microsoft Excel

Data Analysis, Data Reporting, Spreadsheet Management, Data Entry.

Active Listening

Customer Empathy, Issue Identification, Understanding Needs.

Data Reporting

Report Generation, Performance Metrics, Insights.

Data Entry

Data Management, Information Processing, Database Maintenance.

Attention to Detail

Quality Assurance, Error Detection, Data Validation, Meticulousness.